Refund policy

Returns Policy

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we are not able to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in with the original packaging intact.

To complete your return, please send an email to [email protected] with the following information:

  • FULL NAME
  • EMAIL ADDRESS
  • TELEPHONE NUMBER
  • WHERE YOU PURCHASED THE ITEM
  • ORDER #
  • ITEM(S) BEING RETURNED
  • REASON FOR RETURN
  • WHETHER YOU WOULD LIKE A REFUND OR AN EXCHANGE (if an exchange, please note the item/colour/size you would like to receive in exchange)

Our Customer Service Team will respond to your inquiry within 5 business days. This email will include instructions on how to process your return.

Exchanges (if applicable)

Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will send you the item requested in your exchange at no cost to you. We only replace items if they are defective or damaged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds (if applicable)

If you haven't received a refund after at least one billing cycle from your credit card/bank account, first check with your credit card company or bank - it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale Items (if applicable)

Only regular priced items may be refunded, returned or exchanged. Unfortunately, sale items cannot be refunded, returned or exchanged.

Can I Return Products That Were Purchased From Another Retailer?

We only accept returns for items purchased from tanglecreations.au. If the items were purchased elsewhere, please contact that retailer to complete your return.