Help & Questions

How Can We Help?

Have a question about your order, our products, or anything else? We're here to help. Browse the frequently asked questions below or get in touch with our team directly.

Frequently Asked Questions

Orders & Shipping

How long does delivery take?

We deliver throughout Australia and New Zealand.

Australia: Estimated delivery is 2–7 business days after dispatch.

New Zealand: Estimated delivery is 7–30 business days after dispatch.

Please allow an additional 1–3 business days for order processing and handling. Delivery times are estimates and may vary depending on your location, carrier services and customs processing where applicable.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.

Can I track my order?

Yes! Once your order has been dispatched, we'll email you tracking details where available.

If you haven't received your dispatch confirmation after 3 business days, please check your spam folder or contact our team at [email protected].

Do you offer free shipping?

Yes! We offer the following shipping rates:

Australia

Orders under $71 AUD: $17.50 AUD flat-rate shipping.
Orders of $71 AUD or more: FREE standard shipping.

New Zealand

Flat-rate shipping of $20 AUD per order.

Shipping charges are displayed at checkout. For more information, please refer to our Shipping Information page.

Do you ship internationally?

Yes! In addition to delivering throughout Australia, we also ship to New Zealand.

New Zealand orders attract a flat shipping charge of $20 AUD, with estimated delivery of 7–30 business days after dispatch.

We do not currently offer standard checkout delivery to other international destinations. For enquiries about other countries, please contact our team.

Products

Are Tangle® products safe for children?

Tangle® products are designed with safety in mind. Each product is labelled with a recommended age range. Please check the individual product listing and packaging for age recommendations, warnings and usage instructions.

Tangle® Jr products feature a smaller design, while some artisan and collector styles may be better suited to older children and adults.

Adult supervision should be provided where indicated on the product packaging.

What is the difference between Tangle® Jr and Tangle® Classic?

Tangle® Jr features a smaller, lighter design with curved segments ideal for smaller hands. Tangle® Classic is the original full-size version.

Both offer the distinctive twist-and-turn experience associated with Tangle® products. You can explore both ranges in our online store.

What makes Tangle® different from other fidget toys?

Tangle® uses connected curved segments that twist and turn continuously. Instead of squeezing, clicking or popping, you can move and reshape a Tangle through your hands. Different Tangle styles offer different finishes, textures and colour combinations.

Which Tangle® is best for adults?

Adults can choose from the same Tangle® range as younger users, depending on their preferences and the product's age guidance. Tangle® Jr. Classic offers a compact, smooth design, while Tangle Therapy® provides a textured tactile experience. Other collections offer different colours and finishes for workspaces, travel and everyday use.

Are Tangle® products suitable for sensory or therapeutic use?

Tangle® products are popular for sensory play, fidgeting and keeping hands occupied. They are also used in some educational and therapeutic settings.

However, our products are not intended to diagnose, treat or cure medical conditions. For advice about specific sensory or therapeutic needs, please consult an appropriately qualified healthcare professional.

I received a damaged, faulty or incorrect item — what should I do?

We're sorry to hear that!

Please contact our customer service team at [email protected] with your order number, a description of the issue and photographs where possible.

We encourage you to contact us as soon as you discover a problem so we can assist promptly.

If your product is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund under applicable consumer law.

Your rights under the Australian Consumer Law are not limited to a 14-day reporting period. Where required by law, we will cover reasonable return shipping costs for faulty products.

Returns & Refunds

What is your returns policy?

We accept eligible change-of-mind returns within 14 days of delivery, provided the products are unused, unopened and in their original packaging.

For change-of-mind returns, customers are responsible for return shipping costs. Please contact our team before returning any products so we can provide return instructions.

If an item is faulty, damaged or not as described, your rights under applicable consumer law apply independently of our voluntary change-of-mind returns policy.

For full details, please read our Returns Policy.

How long does a refund take?

Once an eligible return has been received and assessed, approved refunds are generally processed within 5 business days to the original payment method.

Your bank or payment provider may require additional time for the funds to appear in your account.

Wholesale

Do you offer wholesale pricing?

Yes! Tangle Creations Australia is operated by Loumet Toys Pty Ltd, the exclusive authorised Australian distributor of Tangle Creations® products.

If you're a retailer interested in stocking Tangle® products, please visit our Wholesale Enquiries page or contact our team at [email protected].